Billing Policies FAQ

Billing FAQs

1. How do I get copies of my invoice?
2. Invoices can be accessed by reviewing the email you provided for your billing contact email. If you would like some help, a member of our Accounts Receivable team can help walk you through it. Give them a call at 480.590.5713.
3. How can I update my credit/debit card?
4. Credit/debit cards can be updated by accessing Move Up Faster’s Secure portal via the email that is sent to you, or by contacting the Move Up Faster Accounts Receivable team at 480.590.5713, or by email at [email protected].
5. How can I cancel my account?
6. Account cancellations must be initiated verbally through a Move Up Faster representative. If a cancellation request is not received at least 10 days prior to your billing date, the cancellation will not be effective until the end of your next billing cycle. Emailed cancellation requests are not acceptable. Please contact our support team at 480.590.5710. After a request to cancel has been initiated, you will be contacted by, and are required to speak with, a member of the cancellation team to finalize the cancellation.
7. Can I change my billing date?
8. We do not change billing dates.
9. Can you split payments towards my monthly fee between two cards?
10. No. Move Up Faster requires each payment to be charged to one card only.
11. Can I pay by check instead?
12. No, we do not accept checks for monthly payments, only for initial builds.
13. Can I put my account on hold?
14. Due to the nature of a subscription business, we do not place accounts on hold as we will need to reserve your spot on the server even if the account is on hold.
15. Can I decrease my monthly payment?
16. By downgrading the edition you currently use or disabling additional services (such as SEO or other online products), your monthly bill may decrease. Please contact the support team at 480.590.5710. This option may not be available to you if you have committed to a higher level of service (via an annual contract as an example).
17. When is my next bill date?
18. You will be billed on the same date each month.
19. How can I make a payment?
20. Payments can be remitted online through the Customer Center. If you would like help making a payment outside of normal business hours, please check your emails on how to update your payment. You may contact the Move Up Faster Accounts Receivable team during normal business hours (Monday – Friday 8am to 5pm Arizona, USA, MST) at 480.590.5713.
21. What forms of payment can I use?
22. Move Up Faster currently accepts American Express, MasterCard, Discover and VISA credit and debit cards.
23. How can I report a change in ownership of the company?
24. Please contact Customer Support to request an ownership change at 480.590.5710.
25. Why was I was double charged this month?
26. There are four common reasons this could happen.

1. New customers in their first 3 months: Website Build fees may have been split into a two or three monthly installments as a courtesy for you at the time of sale, which may be billed separately from your monthly subscription.
2. If you have been a customer longer than a few months, and the charge is identical to your monthly subscription charge, chances are the credit/debit card we have on file may have declined in a previous month and did not clear until this month. You can review all invoices and payments through Move Up Faster’s payment portal.
3. If you have been charged very small or very large amounts that vary from your normal subscription billing amount, you may have incurred an overage of either the disk space or bandwidth usage this month, and will likely have been emailed or phoned into regarding the upped charge for the additional cost(s).
4. Monthly coaching packages, branding expert specialists, custom website change orders, or any other one-time or add-on subscription service may be the reason you are seeing an additional or increased monthly fee.

If you feel you are being charged in error, please contact Support at 480.590.5710 and we will be happy to look into it for you.

1. Why was I charged an additional amount other than my monthly subscription?
2. Most likely it is for custom work done on your website, or a bandwidth or disk size overages or other one-time services. You can review all invoices via the Move Up Faster invoices sent to the billing email you have provided to Move Up Faster or by calling Move Up Faster at 480.590.5713.
3. I haven’t been using the system, so why am I getting billed?
4. Move Up Faster does not bill based on usage. As a subscription-based product, it works much like renting an apartment, where you get charged whether you are moved in or not. Move Up Faster provides you high performing marketing machines that make you money 24/7/365. Even if you choose not to get back to us to finalize your site to make you money 24/7/365, you are still incurring costs for the space on the Move Up Faster server (like your apartment).
5. I cancelled my account. Why is Move Up Faster following up with me about my outstanding balance?
6. Cancellation of your subscription does not dismiss outstanding balances or charges you had agreed to before cancelling (such as an annual contract, portions of which may not yet have been paid at the time of the account was cancelled). Please reach out to the cancellation team with questions about balances upon cancellation. To make a one-time payment after cancellation, please reach out to the Accounts Receivable team at 480.590.5713.
7. I have signed a contract and paid for a Long Term Offer (LTO) for 12 or 24 months upfront; why did I get charged again?
8. Most likely any fees charged to your card during your contract period are for bandwidth or disk space overage fees, which are billed monthly regardless of your LTO billing cycle. You can review your charges and invoices by logging into the Customer Center.

Please contact us for any other questions or concerns about our billing policy at [email protected].